You negotiate every day in all types of situations and in many ways. This book will help build confidence and get better results with practical advice on the basic principles of negotiation, how to prepare, how to keep cool under pressure and how to understand and use body language to your advantage. The book contains a quiz to assess strengths and weaknesses, step-by-step guidance and action points, top tips to bear in mind for the future, common mistakes and advice on how to avoid them, summaries of key points, and lists of the best sources of further help. You negotiate every day in all types of situations and in many ways. This book will help build confidence and get better results with practical advice on the basic principles of negotiation, how to prepare, how to keep cool under pressure and how to understand and use body language to your advantage. Covers evergreen negotiation principles as well as up-todate issues such as negotiating over e-mail Special section on negotiating with people from other cultures Over 85,000 copies of the series sold.